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Refund Policy

Legal Disclaimer

The refund policy of Nathan Pecher Accounting Services LLC is provided for informational purposes and is subject to change without prior notice. This policy does not create a contract or guarantee of services beyond the terms outlined in your specific service agreement with Nathan Pecher Accounting Services LLC.


General Provisions
 

  • No Guarantee of Results: Nathan Pecher Accounting Services LLC makes no warranties or guarantees regarding the outcomes of our services, including but not limited to tax outcomes, financial performance, or compliance with regulatory requirements. Refunds will not be issued based on dissatisfaction with outcomes influenced by external factors, such as changes in tax laws, government regulations, or client-provided information.

  • Compliance with Laws: This refund policy is governed by the laws of the Commonwealth of Virginia. Any disputes arising from this policy or related services will be resolved in accordance with Virginia state law and applicable federal regulations.

  • Discretionary Authority: Nathan Pecher Accounting Services LLC reserves the right to evaluate refund requests on a case-by-case basis. Approval or denial of refunds is at the sole discretion of Nathan Pecher Accounting Services LLC, subject to the terms outlined in the refund policy and your service agreement.

  • Limitation of Liability: Nathan Pecher Accounting Services LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or the application of this refund policy. Any refund issued will be limited to the amount paid for the specific service in question.


Client Responsibilities
 

Clients are responsible for providing accurate and complete information necessary for the performance of our services. Nathan Pecher Accounting Services LLC is not liable for errors, delays, or non-delivery of services resulting from inaccurate, incomplete, or untimely information provided by the client.


Modifications
 

Nathan Pecher Accounting Services LLC may update or modify this refund policy at any time. The most current version will be posted on our website, and it is your responsibility to review it periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.


Contact Information
 

For questions or concerns regarding this disclaimer or the refund policy, please contact us at:

Last Updated: September 10, 2025

Refund Policy

 

At Nathan Pecher Accounting Services LLC, we are dedicated to delivering high-quality accounting and financial services to our clients in Norfolk, VA, and beyond. We strive to ensure your satisfaction with our services. However, we understand that there may be circumstances where you may request a refund. Below is our refund policy, designed to be fair and transparent.

 

1. Scope of Services

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Our services include, but are not limited to, tax preparation, bookkeeping, payroll services, financial consulting, and audit support. Each service engagement is governed by a signed agreement or contract outlining the scope, fees, and deliverables. Please refer to your specific service agreement for details on the services provided.

 

2. Refund Eligibility

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Refunds may be considered under the following circumstances:

  • Non-Delivery of Services: If we fail to deliver the agreed-upon services within the timeframe specified in your service agreement, and this failure is solely due to our oversight, you may be eligible for a full or partial refund.

  • Service Errors: If there is a significant error in our work (e.g., inaccuracies in tax filings or financial reports) caused by our team, and we are unable to correct the error within a reasonable timeframe, you may request a refund for the affected service.

  • Cancellation of Services: If you cancel your engagement before we begin substantial work (e.g., prior to data collection or document processing), you may be eligible for a partial refund, subject to the terms below.

 

3. Non-Refundable Services

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Certain services or fees are non-refundable, including:

  • Completed Work: Fees for services already performed, such as completed tax returns, financial statements, or consultations, are non-refundable unless there is a significant error on our part.

  • Retainers or Deposits: Any upfront retainers or deposits paid to secure our services are non-refundable, as they reserve time and resources for your engagement.

  • Third-Party Fees: Fees paid to third parties (e.g., government filing fees, software subscriptions, or other external costs) are non-refundable, as these are outside our control.

 

4. Refund Request Process

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To request a refund, please follow these steps:

  1. Submit a Written Request: Send an email to info@nathanpecheraccounting.com with the subject line "Refund Request." Include your name, contact information, details of the service, and the reason for your request.

  2. Provide Supporting Details: Include any relevant documentation, such as your service agreement or proof of payment, to help us process your request efficiently.

  3. Review Period: We will review your request within 7-10 business days and contact you to discuss the matter. If approved, refunds will be processed within 14 business days to the original payment method.

 

5. Cancellation Policy

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  • If you cancel services after work has begun, you may be responsible for fees proportional to the work completed up to the point of cancellation.

  • Cancellations must be submitted in writing via email to info@nathanpecheraccounting.com.

  • For recurring services (e.g., monthly bookkeeping or payroll), cancellations require 30 days’ written notice to avoid additional charges.

 

6. Limitations

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  • Refunds are subject to the terms outlined in your service agreement and applicable Virginia state laws.

  • We reserve the right to deny refund requests if the criteria above are not met or if the request is deemed unreasonable (e.g., dissatisfaction due to factors outside our control, such as changes in tax laws or client-provided data).

  • Refunds will not include any interest or additional compensation beyond the original service fee.

 

7. Contact Us

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If you have questions about our refund policy or wish to discuss a specific situation, please contact us at:

We value your trust and aim to resolve any concerns promptly and fairly. Thank you for choosing Nathan Pecher Accounting Services LLC for your accounting needs.

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Last Updated: September 10, 2025

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